Service commitment: fast, thoughtful, high quality and efficient
Service concept: In a timely manner to do a good job of the user's visit, reduce equipment failure rate, rapid processing problems, to ensure the quality of equipment operation, so that users are 100% satisfied.
Principle of service: customers will always be the first one.
Service goals: to enable customers to experience the ubiquitous satisfaction and trustworthy feelings.
To meet the company's development requirements, complete machine sales to complete machine sales + service; fire-fighting to the planned active service in two fundamental changes.
1. Develop a user-friendly visit plan to track the operation of the equipment, establish a complete equipment files, and pay special attention to users with potential equipment problems.
2. The implementation of "one to one" service model, a planned organization in the user site tracking system services to ensure the stable operation of equipment to ensure that users normal production.
3. Actively organize equipment maintenance, maintenance, daily operations, technical transformation, advice and other aspects of training to improve customer satisfaction rate and promote technological transformation requirements.